Welcome

Welcome

This Support Center mirrors the ShipManta app menus. Whatever screen you are on, the matching section here explains its purpose, every control, and step-by-step usage.

How to use these docs

1. Look at the top menu in ShipManta — Dashboard, Orders, Shipments, and so on.
2. Open the matching section in the left navigation here.
3. Each section starts with an Overview (what it is, statuses, concepts), followed by task guides (Search, Filters, Tags, Labels, …).
4. Use header search when you only remember a keyword — “void”, “merge”, “ZPL”, “picked up”.

What ShipManta does

ShipManta turns your Shopify store into a fulfillment workspace:

• Orders sync in from Shopify — the what was bought
• Shipments are the boxes your team packs — read Orders vs Shipments before the first label
• Labels are purchased from your connected carriers
• Apps add checkout delivery dates, shipping prices, and rate shopping

First-time checklist

1. Create an account and sign in
2. Connect a Shopify store
3. Confirm the subscription if prompted — see Profile & billing
4. Add a warehouse under Advanced → Warehouses (ship-from address)
5. Connect a carrier
6. Check Orders → Awaiting and Shipments → Awaiting for synced data
7. Set the label format for your printers
8. Invite your team with the right roles

Where to next

• Navigation Overview — every menu explained
• Orders vs Shipments — why packing always happens on a shipment
• AI assistants — in-app Sidekick and Cursor/Claude tokens