Account Basics

Intro

Everything about getting into ShipManta and moving between stores: first sign-in, invitations, lost passwords, and the store switcher.

Sign in

1. Go to the ShipManta login page.
2. Enter your email and password. Capital letters in the email do not matter: Admin@Store.com and admin@store.com are the same account. ShipManta stores the address in lowercase.
3. Invited by a teammate? Open the invite email first and set your password, then sign in.
4. After login you land on the Dashboard.

Password reset and team invites match the address the same way. Changing your email under Profile or on a teammate's Edit card saves the lowercase form, and a second account cannot reuse that address with different capitals.

Forgot password

1. Click Forgot password on the login page.
2. Enter your email and submit.
3. Open the reset link from the email, choose a new password, and sign in again.

Your profile

Open the user menu (avatar, top right) → Profile to update your name and details. Billing also lives in that menu — see Profile & billing.

Connect a Shopify store

ShipManta never asks you to type a *.myshopify.com URL.

1. In Shopify admin, install ShipManta from Apps (or the Shopify App Store).
2. Approve the permissions Shopify shows.
3. Shopify opens ShipManta — sign in (or create an account). The store is claimed automatically.
4. To add another store, install ShipManta on that shop the same way while signed into the same ShipManta account.
5. To re-authorize a store you already own, use Re-connect on the store card (no domain typing).

Switching stores

If your account belongs to more than one store:

1. Open the store switcher (store name near the top).
2. Select the store to work in.
3. All lists — orders, shipments, settings — now show that store.

Can’t see a menu?

Access is role-based. If Shipments, Advanced, or Apps are missing, an Owner/Admin needs to adjust your role — see Collaboration → Roles.