Profile & billing
Intro
Your profile and the store's billing live in the user menu (avatar, top right). Billing matters more than it looks: plan features gate parts of the app — an inactive subscription can hide Tags, Apps, Reports, and more.
Profile
- Open the user menu → Profile.
- Update First name, Last name, and Email, then Save changes. The email is stored in lowercase; capitals do not make it a different login.
- Change your password in the separate password form (current, new, confirm).
The same user menu has Settings, whose left nav lists Profile · Settings · AI assistants — see AI assistants (MCP) for connecting Cursor, Claude, or ChatGPT to your store.
Billing / subscription
- Open the user menu → Billing (or Upgrade plan).
- Current Plan shows the plan and usage meters — Stores, Team on this store, Orders This Month, Draft Orders. Team seats are counted for the store you have open.
- Change Plan opens plan selection with Billed Monthly / Billed Yearly (yearly saves 17% — two months free). Paid plans check out through Creem; payment methods and invoices are managed in Creem's billing portal.
- Cancel Subscription keeps access until the end of the billing period; Reactivate restores it.
- Return to the Dashboard — locked menus unlock once the plan is active.
Prices and trial
Every paid plan includes a 7-day free trial. No credit card is required to start it. After the trial, pick a plan under Change Plan.
| Monthly | Yearly | |
|---|---|---|
| Basic | $19.99 | $199.90 |
| Pro | $69.99 | $699.90 |
| Enterprise | $249.99 | $2,499.90 |
Yearly billing is two months free (17% less than paying monthly).
What each plan includes
| Basic | Pro | Enterprise | |
|---|---|---|---|
| Stores included | 1 | 1 | Unlimited |
| Additional store | Same plan price | Same plan price | — |
| Team members | 2 per store | 10 per store | Unlimited |
| Orders & shipments | Unlimited | Unlimited | Unlimited |
| Draft orders | — | Unlimited | Unlimited |
| Orders, Shipments, Scan & Ship, labels, documents | ✓ (1 of each type) | ✓ (unlimited) | ✓ |
| Tags, conditions, automation rules | ✓ (10 conditions, 3 rules) | ✓ (unlimited) | ✓ |
| Bulk editor, custom fields (5), document messages, store & shipment filters, fulfillment adjustments, merge rules, Delivery Status Tracking, webhook status, advanced reporting | — | ✓ | ✓ |
| Delivery Calendar app, Rate Shopper, Carrier Claims | — | ✓ (1 calendar) | ✓ (unlimited calendars) |
| Hooks, Routines, visibility, Collective Partner, location settings (bin metafield per location) | — | — | ✓ |
| Shipping Rates, Upsells, Add-On Products, Inventory Management, Weather, POS Extensions apps | — | — | ✓ |
| API access & webhooks, priority support | — | — | ✓ |
Plans are feature-based — there is no order volume cap on any plan.
Basic and Pro include one store. Each can add one more store, billed again at that plan's price for the same billing period. The second store cannot be connected until that charge is paid, and the charge can be removed from Billing only after one of the two stores is disconnected. A third store requires Enterprise.
Team seats belong to each store. Basic includes 2 people on a store, and Pro includes 10. The second store gets its own seats. The same person on two stores uses one seat on each store. The store owner does not use a seat.
Signs a plan feature is off
- The Tags picker will not load the library
- App menus show an Upgrade badge though the role should include them (Roles look right)
- Creating a team member or connecting a store shows a limit message
- Dashboard shows subscription warnings
Related
- Collaboration → Roles — the other reason menus go missing
- Apps → Overview — the three layers that make an app available