Account, plans & billing
How long is the free trial, and what do the plans cost?
The trial is 7 days, and it does not need a credit card. After that, Basic is $19.99 a month, Pro is $69.99 a month, and Enterprise is $249.99 a month. Yearly billing is two months free (17% less).
What happens after the free trial?
Pick Basic, Pro, or Enterprise under Billing → Change Plan. Your data, stores, and settings are kept either way; features your new plan does not include simply lock until you upgrade.
What is the difference between the plans?
Basic covers orders, shipments, Scan & Ship, labels, documents (one of each type), tags, 10 conditions and 3 automation rules for one store and two users on that store. Pro adds unlimited rules and conditions, custom fields (5), document messages, store and shipment filters, the bulk editor, merge rules, Delivery Status Tracking, webhook status, custom reports, Delivery Calendar (one calendar), Rate Shopper, and Carrier Claims, for one store and up to ten users on that store. Basic and Pro can each add one more store at the same plan price, and that store gets its own team seats. The same person on two stores uses one seat on each. Enterprise adds Hooks, Routines, visibility, Collective Partner, per-location settings (bin metafield per warehouse), every other app (Shipping Rates, Upsells, Add-Ons, Inventory Management, Weather, POS Extensions), API and webhooks, and priority support, with no limits. Full matrix in Profile & billing.
Is there an order volume limit?
No. Every plan has unlimited orders and shipments — plans differ by features, stores, and team members.
How do I pay?
Through Creem — all major cards. Invoices, receipts, and payment methods are managed in Creem's billing portal from the Billing page. ShipManta does not bill through Shopify. The 7-day trial still starts without a card.
Can I switch plans or billing period later?
Yes. Upgrades apply immediately; downgrades apply at the end of the current billing period. Yearly billing saves 17% (two months free).
What happens when I hit a limit?
Adding a store or team member beyond the plan limit shows an upgrade prompt. Nothing existing is removed — you just cannot add more until you upgrade.
Can I cancel any time?
Yes. Billing → Cancel Subscription keeps access until the period ends; Reactivate restores it. There are no cancellation fees.
An app shows an "Upgrade" badge although I pay for it
Three things must line up: the plan includes the app, your role has the app's view permission, and the app's own switch is on. See Apps → Overview.
How do I change my name, email, or password?
User menu → Profile. See Profile & billing.