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the carrier track API for labels you bought in ShipManta and shows the result on ",[421,426,427],{},"Shipping Labels",". It is separate from ",[430,431,314],"a",{"href":315}," (late money-back credits). Tracking is off per carrier until you turn it on.",[413,434,436],{"id":435},"purpose","Purpose",[438,439,440,444,447],"ul",{},[441,442,443],"li",{},"See pre-transit → in transit → out for delivery → delivered (or exception \u002F returned) in one list",[441,445,446],{},"Refresh one label or sync a batch without opening the carrier site",[441,448,449],{},"Stop polling once a label is delivered or returned so API quota is not wasted",[413,451,453],{"id":452},"turn-it-on","Turn it on",[455,456,457,470,481,500,510],"ol",{},[441,458,459,460,462,463,465,466,469],{},"Confirm the plan includes ",[421,461,423],{}," (Pro and Enterprise). On Basic, ",[421,464,427],{}," shows an ",[421,467,468],{},"Upgrade"," badge.",[441,471,472,473,476,477,480],{},"Open ",[421,474,475],{},"Integration → Carriers →"," the account → ",[421,478,479],{},"Settings",".",[441,482,483,484,487,488,491,492,495,496,499],{},"For ",[421,485,486],{},"FedEx",", open ",[421,489,490],{},"Edit Carrier"," and paste ",[421,493,494],{},"Track API Key"," \u002F ",[421,497,498],{},"Track API Secret"," from a separate Track \u002F Basic Integrated Visibility project (Ship keys stay on API Key \u002F Secret). The edit form shows the last four characters of each saved key — full secrets are never shown again.",[441,501,502,503,506,507,509],{},"Turn on ",[421,504,505],{},"Track delivery status"," in ",[421,508,479],{}," and save. Default is off for every account.",[441,511,472,512,514,515,518,519,522],{},[421,513,427],{}," in the Shipments sidebar (after Customers Shipments). Use ",[421,516,517],{},"Filter"," or column filters, ",[421,520,521],{},"Sync now"," for a daytime batch, or the refresh icon on a row.",[418,524,525,526,529],{},"The scheduled job runs every 30 minutes between 05:00 and 21:00 (same window as Carrier Claims auto-scan). It looks back ",[421,527,528],{},"30 days",", only on carriers with tracking on, and skips labels that are already delivered or returned (batch size 100 per run).",[413,531,533],{"id":532},"what-the-labels-page-shows","What the Labels page shows",[535,536,537,550],"table",{},[538,539,540],"thead",{},[541,542,543,547],"tr",{},[544,545,546],"th",{},"Column",[544,548,549],{},"Meaning",[551,552,553,564,574,584,594,607,629],"tbody",{},[541,554,555,561],{},[556,557,558],"td",{},[421,559,560],{},"Shipment",[556,562,563],{},"Link to the shipment that owns the label",[541,565,566,571],{},[556,567,568],{},[421,569,570],{},"Tracking",[556,572,573],{},"Carrier tracking number (opens the carrier’s public track page)",[541,575,576,581],{},[556,577,578],{},[421,579,580],{},"Delivery address",[556,582,583],{},"Ship-to name and street \u002F city from the shipment",[541,585,586,591],{},[556,587,588],{},[421,589,590],{},"Carrier \u002F Service",[556,592,593],{},"Account and service used when the label was bought (carrier name opens that account’s configuration)",[541,595,596,600],{},[556,597,598],{},[421,599,125],{},[556,601,602,603,606],{},"Normalized status (and last location when the carrier returns one). FedEx and UPS status codes\u002Fphrases map to Pre-transit \u002F In transit \u002F Out for delivery \u002F Delivered \u002F Exception \u002F Returned. Track failures show a red badge with an info icon; ",[421,604,605],{},"Unknown"," shows an info icon with the carrier’s raw status text",[541,608,609,614],{},[556,610,611],{},[421,612,613],{},"Promised \u002F Delivered",[556,615,616,617,495,621,624,625,628],{},"Carrier scheduled\u002Fcommit time and actual delivery, in the store timezone. UPS returns the day (",[618,619,620],"code",{},"SDD",[618,622,623],{},"RDD",") and the clock (",[618,626,627],{},"CMT"," etc.) separately — ShipManta combines them so the time matches ups.com (not midnight UTC shifted into yesterday evening). When the carrier only gives a day (end of day), Promised shows that date at local midnight",[541,630,631,636],{},[556,632,633],{},[421,634,635],{},"Cost \u002F Shipped",[556,637,638],{},"Label cost and ship date",[418,640,641,642,644,645,648],{},"Use ",[421,643,64],{}," in the toolbar to show or hide any of these (choice is remembered in this browser). Filters: search (tracking or shipment #), carrier, delivery status (including ",[421,646,647],{},"Not tracked yet","), and active vs all \u002F cancelled labels.",[413,650,652],{"id":651},"who-can-use-it","Who can use it",[438,654,655,664,673],{},[441,656,657,660,661,663],{},[421,658,659],{},"Plan:"," Pro and Enterprise. Basic sees ",[421,662,468],{}," on the Labels nav item.",[441,665,666,669,670,672],{},[421,667,668],{},"Permissions:"," Anyone who can open ",[421,671,79],{}," (fulfill) can use the Labels page and Sync \u002F refresh. Carrier Settings still need the usual carrier manage permission.",[441,674,675,678,679,495,682,495,685,688,689,692,693,696,697,700,701,704],{},[421,676,677],{},"AI assistants:"," ",[618,680,681],{},"delivery_status_list",[618,683,684],{},"delivery_status_get",[618,686,687],{},"delivery_status_list_carriers"," (read). With changes enabled: ",[618,690,691],{},"delivery_status_sync",", ",[618,694,695],{},"delivery_status_track",", and ",[618,698,699],{},"delivery_status_set_carrier_tracking"," — each write comes back as a preview you must confirm. Read ",[618,702,703],{},"storesboost:\u002F\u002Fdelivery-status\u002Fsemantics"," first. Not the same as Carrier Claims tools.",[413,706,708],{"id":707},"troubleshooting","Troubleshooting",[535,710,711,721],{},[538,712,713],{},[541,714,715,718],{},[544,716,717],{},"Symptom",[544,719,720],{},"Check",[551,722,723,731,747,755,763,782,795,807],{},[541,724,725,728],{},[556,726,727],{},"Labels menu says Upgrade",[556,729,730],{},"Plan is Basic — Delivery Status Tracking starts on Pro",[541,732,733,739],{},[556,734,735,736],{},"Status stays ",[421,737,738],{},"Not tracked",[556,740,741,743,744,746],{},[421,742,505],{}," on for that carrier? ",[421,745,521],{},"? Label older than 30 days or already cancelled?",[541,748,749,752],{},[556,750,751],{},"Refresh button disabled",[556,753,754],{},"Tracking is off for that carrier account",[541,756,757,760],{},[556,758,759],{},"Red status badge with an info icon",[556,761,762],{},"Click the icon for the carrier’s error message. Usually a credential or Track API problem — re-authorize under Integration → Carriers (FedEx may need separate Track keys on Edit Carrier)",[541,764,765,768],{},[556,766,767],{},"“Could not authorize your credentials” (FedEx) or similar auth on track",[556,769,770,771,774,775,778,779,781],{},"Create a FedEx ",[421,772,773],{},"Track \u002F Basic Integrated Visibility"," project (cannot share a Ship project), paste ",[421,776,777],{},"Track API Key\u002FSecret"," on ",[421,780,490],{},", then Sync again. Ship-only keys cannot track",[541,783,784,787],{},[556,785,786],{},"UPS “Invalid Authentication Information (UPS 250002)” on one account while another UPS account tracks fine",[556,788,789,790,792,793],{},"UPS uses one app for Ship + Track — no separate keys. ShipManta retries once with a fresh token; if it still fails, that account's UPS Developer app is missing the ",[421,791,570],{}," product, or its Client ID \u002F Secret changed. Enable Tracking on the app and re-enter the keys on ",[421,794,490],{},[541,796,797,800],{},[556,798,799],{},"Promised shows the previous evening (e.g. 8:00 PM) while UPS says tomorrow afternoon",[556,801,802,803,806],{},"That was a date-only parse bug (UTC midnight → store timezone). Deploy the UPS track date+time fix and ",[421,804,805],{},"Sync"," \u002F wait for the next poll — existing labels correct themselves on re-track",[541,808,809,812],{},[556,810,811],{},"Wanted late refunds",[556,813,641,814,816],{},[430,815,314],{"href":315}," — this page only shows delivery progress",[413,818,820],{"id":819},"related","Related",[438,822,823,829,834],{},[441,824,825,828],{},[430,826,827],{"href":102},"Shipments → Labels & rates"," — buying and voiding labels",[441,830,831,833],{},[430,832,314],{"href":315}," — late FedEx \u002F UPS money-back credits",[441,835,836,838],{},[430,837,363],{"href":364}," — which plans include tracking",{"title":840,"searchDepth":841,"depth":842,"links":843},"",1,2,[844,845,846,847,848,849,850],{"id":415,"depth":842,"text":416},{"id":435,"depth":842,"text":436},{"id":452,"depth":842,"text":453},{"id":532,"depth":842,"text":533},{"id":651,"depth":842,"text":652},{"id":707,"depth":842,"text":708},{"id":819,"depth":842,"text":820},"Track purchased labels until delivered — Shipping Labels, with a per-carrier opt-in.","md",null,{},{"icon":128},{"title":125,"description":851},"Zbt1hRvPZorDYRcgm_Vh5bsWlUmdLIdiQlyzVpBU3LU",[859,861],{"title":120,"path":121,"stem":122,"description":860,"icon":123,"children":-1},"Repeatable checklists that run over a saved shipment view — combine same-customer shipments, fetch weather, add tags, print documents, and manual checks — by hand or on a schedule.",{"title":130,"path":131,"stem":132,"description":862,"icon":135,"children":-1},"Barcode-first packing — open shipments by scan, verify every item, then buy and print the label.",1792583946638]