[{"data":1,"prerenderedAt":1008},["ShallowReactive",2],{"navigation":3,"\u002Fintegration\u002Fwebhook-status":407,"\u002Fintegration\u002Fwebhook-status-surround":1003},[4,28,35,78,129,136,153,175,236,272,323,355,377],{"title":5,"path":6,"stem":7,"children":8,"icon":27},"Getting started","\u002Fgetting-started","01.getting-started\u002F01.index",[9,12,17,22],{"title":10,"path":6,"stem":7,"icon":11},"Welcome","i-lucide-house",{"title":13,"path":14,"stem":15,"icon":16},"Account Basics","\u002Fgetting-started\u002Fsign-in-and-account","01.getting-started\u002F02.sign-in-and-account","i-lucide-log-in",{"title":18,"path":19,"stem":20,"icon":21},"Navigation Overview","\u002Fgetting-started\u002Fnavigation-overview","01.getting-started\u002F03.navigation-overview","i-lucide-map",{"title":23,"path":24,"stem":25,"icon":26},"Orders vs Shipments","\u002Fgetting-started\u002Forders-vs-shipments","01.getting-started\u002F04.orders-vs-shipments","i-lucide-split","i-lucide-rocket",{"title":29,"path":30,"stem":31,"children":32,"icon":34},"Dashboard","\u002Fdashboard","02.dashboard\u002F01.index",[33],{"title":29,"path":30,"stem":31,"icon":34},"i-lucide-home",{"title":36,"path":37,"stem":38,"children":39,"icon":42},"Orders","\u002Forders","03.orders\u002F01.index",[40,43,48,53,58,63,68,73],{"title":41,"path":37,"stem":38,"icon":42},"Overview","i-lucide-shopping-bag",{"title":44,"path":45,"stem":46,"icon":47},"Search","\u002Forders\u002Fsearch","03.orders\u002F02.search","i-lucide-search",{"title":49,"path":50,"stem":51,"icon":52},"Filters","\u002Forders\u002Ffilters","03.orders\u002F03.filters","i-lucide-filter",{"title":54,"path":55,"stem":56,"icon":57},"Views","\u002Forders\u002Fviews","03.orders\u002F04.views","i-lucide-bookmark",{"title":59,"path":60,"stem":61,"icon":62},"Tags","\u002Forders\u002Ftags","03.orders\u002F05.tags","i-lucide-tag",{"title":64,"path":65,"stem":66,"icon":67},"Columns","\u002Forders\u002Fcolumns","03.orders\u002F06.columns","i-lucide-columns-3",{"title":69,"path":70,"stem":71,"icon":72},"Print & Order sync","\u002Forders\u002Fprint-and-sync","03.orders\u002F07.print-and-sync","i-lucide-printer",{"title":74,"path":75,"stem":76,"icon":77},"Draft Orders","\u002Forders\u002Fdraft-orders","03.orders\u002F08.draft-orders","i-lucide-file-plus",{"title":79,"path":80,"stem":81,"children":82,"icon":84},"Shipments","\u002Fshipments","04.shipments\u002F01.index",[83,85,88,91,94,97,100,104,109,114,119,124],{"title":41,"path":80,"stem":81,"icon":84},"i-lucide-truck",{"title":44,"path":86,"stem":87,"icon":47},"\u002Fshipments\u002Fsearch","04.shipments\u002F02.search",{"title":49,"path":89,"stem":90,"icon":52},"\u002Fshipments\u002Ffilters","04.shipments\u002F03.filters",{"title":54,"path":92,"stem":93,"icon":57},"\u002Fshipments\u002Fviews","04.shipments\u002F04.views",{"title":59,"path":95,"stem":96,"icon":62},"\u002Fshipments\u002Ftags","04.shipments\u002F05.tags",{"title":64,"path":98,"stem":99,"icon":67},"\u002Fshipments\u002Fcolumns","04.shipments\u002F06.columns",{"title":101,"path":102,"stem":103,"icon":62},"Labels & rates","\u002Fshipments\u002Flabels-and-rates","04.shipments\u002F07.labels-and-rates",{"title":105,"path":106,"stem":107,"icon":108},"Split & merge","\u002Fshipments\u002Fsplit-and-merge","04.shipments\u002F08.split-and-merge","i-lucide-git-merge",{"title":110,"path":111,"stem":112,"icon":113},"Local Pickup","\u002Fshipments\u002Flocal-pickup","04.shipments\u002F09.local-pickup","i-lucide-map-pin",{"title":115,"path":116,"stem":117,"icon":118},"Shipment settings","\u002Fshipments\u002Fshipment-settings","04.shipments\u002F10.shipment-settings","i-lucide-settings",{"title":120,"path":121,"stem":122,"icon":123},"Routines","\u002Fshipments\u002Froutines","04.shipments\u002F11.routines","i-lucide-list-checks",{"title":125,"path":126,"stem":127,"icon":128},"Delivery status","\u002Fshipments\u002Fdelivery-status","04.shipments\u002F12.delivery-status","i-lucide-map-pinned",{"title":130,"path":131,"stem":132,"children":133,"icon":135},"Scan & Ship","\u002Fscan-and-ship","05.scan-and-ship\u002F01.index",[134],{"title":130,"path":131,"stem":132,"icon":135},"i-lucide-scan-barcode",{"title":137,"path":138,"stem":139,"children":140,"icon":142},"Products","\u002Fproducts","06.products\u002F01.index",[141,143,148],{"title":41,"path":138,"stem":139,"icon":142},"i-lucide-package",{"title":144,"path":145,"stem":146,"icon":147},"Bulk Editor","\u002Fproducts\u002Fbulk-editor","06.products\u002F02.bulk-editor","i-lucide-table",{"title":149,"path":150,"stem":151,"icon":152},"Batches","\u002Fproducts\u002Fbatches","06.products\u002F03.batches","i-lucide-layers",{"title":154,"path":155,"stem":156,"children":157,"icon":159},"Collaboration","\u002Fcollaboration","07.collaboration\u002F01.index",[158,160,165,170],{"title":41,"path":155,"stem":156,"icon":159},"i-lucide-users",{"title":161,"path":162,"stem":163,"icon":164},"Team","\u002Fcollaboration\u002Fteam","07.collaboration\u002F02.team","i-lucide-user-plus",{"title":166,"path":167,"stem":168,"icon":169},"Roles & permissions","\u002Fcollaboration\u002Froles","07.collaboration\u002F03.roles","i-lucide-shield",{"title":171,"path":172,"stem":173,"icon":174},"Departments","\u002Fcollaboration\u002Fdepartments","07.collaboration\u002F04.departments","i-lucide-building",{"title":176,"path":177,"stem":178,"children":179,"icon":181},"Advanced","\u002Fadvanced","08.advanced\u002F01.index",[180,182,187,191,196,201,205,209,214,218,222,227,232],{"title":41,"path":177,"stem":178,"icon":181},"i-lucide-sliders-horizontal",{"title":183,"path":184,"stem":185,"icon":186},"Custom Fields","\u002Fadvanced\u002Fcustom-fields","08.advanced\u002F02.custom-fields","i-lucide-form-input",{"title":188,"path":189,"stem":190,"icon":72},"Documents","\u002Fadvanced\u002Fdocuments","08.advanced\u002F04.documents",{"title":192,"path":193,"stem":194,"icon":195},"Visibility","\u002Fadvanced\u002Fvisibility","08.advanced\u002F05.visibility","i-lucide-eye",{"title":197,"path":198,"stem":199,"icon":200},"Conditions","\u002Fadvanced\u002Fconditions","08.advanced\u002F06.conditions","i-lucide-brackets",{"title":202,"path":203,"stem":204,"icon":52},"Store Filters & Shipment Filters","\u002Fadvanced\u002Fstore-filters","08.advanced\u002F07.store-filters",{"title":206,"path":207,"stem":208,"icon":62},"Tags (library)","\u002Fadvanced\u002Ftags","08.advanced\u002F08.tags",{"title":210,"path":211,"stem":212,"icon":213},"Automation Rules","\u002Fadvanced\u002Fautomation-rules","08.advanced\u002F09.automation-rules","i-lucide-cpu",{"title":215,"path":216,"stem":217,"icon":128},"Fulfillment Adjustments","\u002Fadvanced\u002Ffulfillment-location-adjustments","08.advanced\u002F10.fulfillment-location-adjustments",{"title":219,"path":220,"stem":221,"icon":72},"Printing","\u002Fadvanced\u002Fprinting","08.advanced\u002F11.printing",{"title":223,"path":224,"stem":225,"icon":226},"Packing Materials","\u002Fadvanced\u002Fpacking-materials","08.advanced\u002F12.packing-materials","i-lucide-box",{"title":228,"path":229,"stem":230,"icon":231},"Hooks","\u002Fadvanced\u002Fhooks","08.advanced\u002F13.hooks","i-lucide-bolt",{"title":233,"path":234,"stem":235,"icon":113},"Locations","\u002Fadvanced\u002Flocations","08.advanced\u002F14.locations",{"title":237,"path":238,"stem":239,"children":240,"icon":242},"Integration","\u002Fintegration","09.integration\u002F01.index",[241,243,248,253,257,262,267],{"title":41,"path":238,"stem":239,"icon":242},"i-lucide-plug",{"title":244,"path":245,"stem":246,"icon":247},"Stores","\u002Fintegration\u002Fstores","09.integration\u002F02.stores","i-lucide-store",{"title":249,"path":250,"stem":251,"icon":252},"Warehouses","\u002Fintegration\u002Fwarehouses","09.integration\u002F03.warehouses","i-lucide-warehouse",{"title":254,"path":255,"stem":256,"icon":84},"Carriers","\u002Fintegration\u002Fcarriers","09.integration\u002F04.carriers",{"title":258,"path":259,"stem":260,"icon":261},"Fulfillment Providers","\u002Fintegration\u002Ffulfillment-providers","09.integration\u002F05.fulfillment-providers","i-lucide-building-2",{"title":263,"path":264,"stem":265,"icon":266},"Collective Partner","\u002Fintegration\u002Fcollective-partner","09.integration\u002F06.collective-partner","i-lucide-handshake",{"title":268,"path":269,"stem":270,"icon":271},"Webhook Status","\u002Fintegration\u002Fwebhook-status","09.integration\u002F07.webhook-status","i-lucide-activity",{"title":273,"path":274,"stem":275,"children":276,"icon":278},"Apps","\u002Fapps","10.apps\u002F01.index",[277,279,284,289,294,299,304,309,313,318],{"title":41,"path":274,"stem":275,"icon":278},"i-lucide-layout-grid",{"title":280,"path":281,"stem":282,"icon":283},"Delivery Calendar","\u002Fapps\u002Fdelivery-calendar","10.apps\u002F02.delivery-calendar","i-lucide-calendar",{"title":285,"path":286,"stem":287,"icon":288},"Add-On Products","\u002Fapps\u002Fadd-on-products","10.apps\u002F03.add-on-products","i-lucide-gift",{"title":290,"path":291,"stem":292,"icon":293},"Upsells","\u002Fapps\u002Fupsells","10.apps\u002F04.upsells","i-lucide-trending-up",{"title":295,"path":296,"stem":297,"icon":298},"Shipping Rates","\u002Fapps\u002Fshipping-rates","10.apps\u002F05.shipping-rates","i-lucide-badge-dollar-sign",{"title":300,"path":301,"stem":302,"icon":303},"Rate Shopper","\u002Fapps\u002Frate-shopper","10.apps\u002F06.rate-shopper","i-lucide-scale",{"title":305,"path":306,"stem":307,"icon":308},"Weather","\u002Fapps\u002Fweather","10.apps\u002F07.weather","i-lucide-cloud-sun",{"title":310,"path":311,"stem":312,"icon":252},"Inventory Management","\u002Fapps\u002Finventory-management","10.apps\u002F08.inventory-management",{"title":314,"path":315,"stem":316,"icon":317},"Carrier Claims","\u002Fapps\u002Fcarrier-claims","10.apps\u002F09.carrier-claims","i-lucide-receipt",{"title":319,"path":320,"stem":321,"icon":322},"POS Extensions","\u002Fapps\u002Fpos-extensions","10.apps\u002F10.pos-extensions","i-lucide-tablet",{"title":324,"path":325,"stem":326,"children":327,"icon":329},"Reports","\u002Freports","11.reports\u002F01.index",[328,330,334,338,342,347,351],{"title":41,"path":325,"stem":326,"icon":329},"i-lucide-bar-chart-3",{"title":331,"path":332,"stem":333,"icon":62},"Shipping labels","\u002Freports\u002Fshipping-labels","11.reports\u002F02.shipping-labels",{"title":335,"path":336,"stem":337,"icon":226},"Packing materials","\u002Freports\u002Fpacking-materials","11.reports\u002F03.packing-materials",{"title":339,"path":340,"stem":341,"icon":159},"Packer performance","\u002Freports\u002Fpacker-performance","11.reports\u002F04.packer-performance",{"title":343,"path":344,"stem":345,"icon":346},"Products & customers","\u002Freports\u002Fproducts-and-customers","11.reports\u002F05.products-and-customers","i-lucide-package-search",{"title":348,"path":349,"stem":350,"icon":62},"Custom field sales","\u002Freports\u002Fcustom-field-sales","11.reports\u002F06.custom-field-sales",{"title":352,"path":353,"stem":354,"icon":181},"Custom report","\u002Freports\u002Fcustom-report","11.reports\u002F07.custom-report",{"title":356,"path":357,"stem":358,"children":359,"icon":361},"Account & alerts","\u002Faccount-and-alerts","12.account-and-alerts\u002F01.index",[360,362,367,372],{"title":41,"path":357,"stem":358,"icon":361},"i-lucide-bell",{"title":363,"path":364,"stem":365,"icon":366},"Profile & billing","\u002Faccount-and-alerts\u002Fprofile-and-billing","12.account-and-alerts\u002F02.profile-and-billing","i-lucide-credit-card",{"title":368,"path":369,"stem":370,"icon":371},"Alerts","\u002Faccount-and-alerts\u002Falerts","12.account-and-alerts\u002F03.alerts","i-lucide-triangle-alert",{"title":373,"path":374,"stem":375,"icon":376},"AI assistants (MCP)","\u002Faccount-and-alerts\u002Fai-assistants","12.account-and-alerts\u002F04.ai-assistants","i-lucide-bot",{"title":378,"path":379,"stem":380,"children":381,"icon":384},"FAQ","\u002Ffaq","13.faq\u002F01.index",[382,385,389,393,397,400,403],{"title":383,"path":379,"stem":380,"icon":384},"FAQ overview","i-lucide-circle-help",{"title":386,"path":387,"stem":388,"icon":366},"Account, plans & billing","\u002Ffaq\u002Faccount-and-billing","13.faq\u002F02.account-and-billing",{"title":390,"path":391,"stem":392,"icon":42},"Orders & sync","\u002Ffaq\u002Forders-and-sync","13.faq\u002F03.orders-and-sync",{"title":394,"path":395,"stem":396,"icon":84},"Shipments & labels","\u002Ffaq\u002Fshipments-and-labels","13.faq\u002F04.shipments-and-labels",{"title":273,"path":398,"stem":399,"icon":278},"\u002Ffaq\u002Fapps","13.faq\u002F05.apps",{"title":324,"path":401,"stem":402,"icon":329},"\u002Ffaq\u002Freports","13.faq\u002F06.reports",{"title":404,"path":405,"stem":406,"icon":159},"Team & access","\u002Ffaq\u002Fteam-and-access","13.faq\u002F07.team-and-access",{"id":408,"title":268,"body":409,"description":996,"extension":997,"links":998,"meta":999,"navigation":1000,"path":269,"seo":1001,"stem":270,"__hash__":1002},"docs\u002F09.integration\u002F07.webhook-status.md",{"type":410,"value":411,"toc":981},"minimark",[412,417,429,468,472,479,575,590,595,598,626,630,641,695,699,719,723,726,747,760,832,851,855,950,954],[413,414,416],"h2",{"id":415},"intro","Intro",[418,419,420,423,424,428],"p",{},[421,422,268],"strong",{}," (formerly ",[425,426,427],"em",{},"Integration Status",") shows what Shopify is sending to ShipManta right now, what happened to each delivery, whether the store connection is healthy, and how the checkout shipping-rate callback is answering. When an order does not appear, a product change does not show, or checkout shows backup rates, start here.",[418,430,431,432,435,436,439,440,443,444,447,448,451,452,455,456,459,460,463,464,467],{},"Open ",[421,433,434],{},"Integration → Webhook Status"," (",[425,437,438],{},"View settings"," permission; topic actions need ",[425,441,442],{},"Manage settings","). The header shows ",[425,445,446],{},"N updates in the last hour",", ",[425,449,450],{},"Nothing failed today"," or ",[425,453,454],{},"N could not be saved today",", and ",[425,457,458],{},"N still saving",". History is kept for ",[421,461,462],{},"2 days",", then cleaned up automatically. ",[421,465,466],{},"Refresh"," reloads everything.",[413,469,471],{"id":470},"live-activity","Live activity",[418,473,474,475,478],{},"A board of every webhook topic ShipManta expects, grouped ",[421,476,477],{},"Orders \u002F Products \u002F Inventory \u002F App",":",[480,481,482,495],"table",{},[483,484,485],"thead",{},[486,487,488,492],"tr",{},[489,490,491],"th",{},"Column",[489,493,494],{},"Values",[496,497,498,509,532,556],"tbody",{},[486,499,500,506],{},[501,502,503],"td",{},[421,504,505],{},"What Shopify sends",[501,507,508],{},"The topic (order created, product updated, inventory level…)",[486,510,511,514],{},[501,512,513],{},"Subscription",[501,515,516,519,520,523,524,527,528,531],{},[421,517,518],{},"Listening"," — Shopify is set up to send this · ",[421,521,522],{},"Not set up"," — Shopify is not sending it; Refresh turns it on · ",[421,525,526],{},"Not used"," — Shopify sends it but ShipManta does not use it; safe to remove · ",[421,529,530],{},"Checking"," — waiting for Shopify to confirm",[486,533,534,537],{},[501,535,536],{},"Today",[501,538,539,447,542,447,545,447,547,447,550,447,553],{},[421,540,541],{},"Coming in",[421,543,544],{},"None today",[425,546,458],{},[425,548,549],{},"N could not be saved",[421,551,552],{},"Turn on to receive",[421,554,555],{},"Arriving, unused",[486,557,558,561],{},[501,559,560],{},"Health",[501,562,563,447,566,447,569,447,572],{},[421,564,565],{},"Receiving",[421,567,568],{},"Quiet · nothing in 24h",[421,570,571],{},"Not registered",[425,573,574],{},"N failed · 24h",[418,576,577,578,581,582,585,586,589],{},"Managers can ",[421,579,580],{},"refresh"," a topic (re-register it with Shopify) or ",[421,583,584],{},"remove"," it (",[421,587,588],{},"Stop {topic}?"," — the dialog warns when the topic is required, or notes when it is unused).",[591,592,594],"h3",{"id":593},"updates-waiting-to-be-processed","Updates waiting to be processed",[418,596,597],{},"An alert appears when deliveries pile up:",[599,600,601,612],"ul",{},[602,603,604,607,608,611],"li",{},[421,605,606],{},"N updates are stuck waiting"," (red) — Shopify delivered the change and ShipManta saved it, but the background worker has not imported it yet. Nothing is lost: it imports the moment the worker runs, and the 5‑minute auto‑sync also picks it up. Managers can press ",[421,609,610],{},"Process now",".",[602,613,614,617,618,621,622,625],{},[421,615,616],{},"Order updates are on hold"," (amber) — the store's ",[421,619,620],{},"order import setup"," has not been finished yet (",[623,624,244],"a",{"href":245},"). Updates are saved and processed as soon as it is done.",[413,627,629],{"id":628},"delivery-history","Delivery history",[418,631,632,633,636,637,640],{},"Every delivery of the last two days, newest first. Filter ",[421,634,635],{},"All \u002F Needs attention \u002F Failed \u002F Ignored \u002F Waiting \u002F Processed"," and search by ",[425,638,639],{},"Order #, product id, title, error…",". Expand a row for the Shopify delivery id, the error text, and when it was received and processed.",[480,642,643,653],{},[483,644,645],{},[486,646,647,650],{},[489,648,649],{},"Status",[489,651,652],{},"Meaning",[496,654,655,665,675,685],{},[486,656,657,662],{},[501,658,659],{},[421,660,661],{},"Processed",[501,663,664],{},"Imported into ShipManta",[486,666,667,672],{},[501,668,669],{},[421,670,671],{},"Waiting",[501,673,674],{},"Saved, not yet imported (see the alert above)",[486,676,677,682],{},[501,678,679],{},[421,680,681],{},"Ignored",[501,683,684],{},"Deliberately not acted on — the feature it belongs to is off, or the payload had nothing ShipManta could use",[486,686,687,692],{},[501,688,689],{},[421,690,691],{},"Failed",[501,693,694],{},"Import raised an error; the text is on the row",[413,696,698],{"id":697},"connection","Connection",[418,700,701,704,705,708,709,712,713,716,717,611],{},[421,702,703],{},"Store Connection"," shows the Shopify connection state and the ",[421,706,707],{},"Store Identifier",", with ",[425,710,711],{},"Checked against Shopify. Last checked …"," and a ",[421,714,715],{},"Check again"," button. If the token has expired, reconnect from ",[623,718,244],{"href":245},[413,720,722],{"id":721},"carrier-services","Carrier services",[418,724,725],{},"Two things live here.",[418,727,728,731,732,735,736,739,740,743,744,746],{},[421,729,730],{},"ShipManta Carrier"," — whether the shipping-rates carrier service is registered on Shopify, its callback address, and ",[421,733,734],{},"All Carrier Services on Shopify"," (with ",[425,737,738],{},"Total services","). If it says ",[421,741,742],{},"ShipManta carrier service is not registered",", activate it from the ",[623,745,295],{"href":296}," app settings.",[418,748,749,752,753,756,757,611],{},[421,750,751],{},"Checkout rate requests"," — a log of every time Shopify asked ShipManta for shipping rates at checkout. Filter ",[421,754,755],{},"All \u002F Needs attention \u002F Rates returned \u002F No rates \u002F Error \u002F No profile \u002F Timed out","; search ",[425,758,759],{},"City, postcode, rate name, error…",[480,761,762,770],{},[483,763,764],{},[486,765,766,768],{},[489,767,649],{},[489,769,652],{},[496,771,772,782,792,802,812,822],{},[486,773,774,779],{},[501,775,776],{},[421,777,778],{},"Rates returned",[501,780,781],{},"Checkout received shipping options",[486,783,784,789],{},[501,785,786],{},[421,787,788],{},"No rates",[501,790,791],{},"The profile matched but nothing applied to this cart",[486,793,794,799],{},[501,795,796],{},[421,797,798],{},"Error",[501,800,801],{},"Calculating failed; the fallback response was sent",[486,803,804,809],{},[501,805,806],{},[421,807,808],{},"No profile",[501,810,811],{},"No active shipping-rates profile applies to this store",[486,813,814,819],{},[501,815,816],{},[421,817,818],{},"Timed out",[501,820,821],{},"ShipManta never finished answering; Shopify gave up waiting",[486,823,824,829],{},[501,825,826],{},[421,827,828],{},"Calculating",[501,830,831],{},"Still working on it",[418,833,834,835,838,839,842,843,846,847,850],{},"Click a row to open the request: ",[421,836,837],{},"What we answered"," (the rates sent back) and ",[421,840,841],{},"What Shopify sent"," (cart, address). An ",[421,844,845],{},"Answered too late"," alert means the answer took longer than the ~10 seconds Shopify waits, so the customer most likely saw the store's backup rates — the Rate Tester in ",[623,848,295],{"href":849},"\u002Fapps\u002Fshipping-rates#watching-checkout-in-production"," can replay the same cart.",[413,852,854],{"id":853},"symptoms-this-page-explains","Symptoms this page explains",[480,856,857,867],{},[483,858,859],{},[486,860,861,864],{},[489,862,863],{},"Symptom",[489,865,866],{},"Where to look",[496,868,869,888,907,921,938],{},[486,870,871,874],{},[501,872,873],{},"New checkouts never arrive",[501,875,876,878,879,881,882,884,885,887],{},[421,877,471],{}," — is the orders topic ",[421,880,518],{},"? Refresh it if ",[421,883,522],{},". Then ",[421,886,698],{}," for an expired token",[486,889,890,893],{},[501,891,892],{},"An order arrived in Shopify but not here",[501,894,895,897,898,900,901,903,904,906],{},[421,896,629],{}," — ",[421,899,671],{}," means processing is behind (Process now); ",[421,902,681],{}," means a filter skipped it; ",[421,905,691],{}," shows the error",[486,908,909,912],{},[501,910,911],{},"Product or inventory changes do not show",[501,913,914,915,918,919],{},"Same checks on the Products \u002F Inventory groups; also run ",[421,916,917],{},"Sync all products"," on ",[623,920,137],{"href":138},[486,922,923,926],{},[501,924,925],{},"Checkout shows the wrong \u002F backup rates",[501,927,928,930,931,447,933,447,935,937],{},[421,929,722],{}," — find the request by postcode; ",[421,932,808],{},[421,934,788],{},[421,936,818],{}," each point to a different fix",[486,939,940,943],{},[501,941,942],{},"Everything healthy but an order is missing",[501,944,945,949],{},[623,946,948],{"href":947},"\u002Forders\u002Fprint-and-sync#order-sync","Order sync"," recent runs — a store filter may skip it on purpose",[413,951,953],{"id":952},"related","Related",[599,955,956,961,966,976],{},[602,957,958,960],{},[623,959,244],{"href":245}," — reconnecting, order import settings",[602,962,963,965],{},[623,964,295],{"href":296}," — the carrier service and rate profiles",[602,967,968,897,970,447,973],{},[623,969,368],{"href":369},[425,971,972],{},"Order import failed",[425,974,975],{},"Orders missing locally",[602,977,978],{},[623,979,980],{"href":70},"Orders → Print & Order sync",{"title":982,"searchDepth":983,"depth":984,"links":985},"",1,2,[986,987,991,992,993,994,995],{"id":415,"depth":984,"text":416},{"id":470,"depth":984,"text":471,"children":988},[989],{"id":593,"depth":990,"text":594},3,{"id":628,"depth":984,"text":629},{"id":697,"depth":984,"text":698},{"id":721,"depth":984,"text":722},{"id":853,"depth":984,"text":854},{"id":952,"depth":984,"text":953},"Live webhook traffic from Shopify, delivery history, connection health, and a log of every checkout rate request — the first stop when orders or updates stop flowing.","md",null,{},{"icon":271},{"title":268,"description":996},"YDHcJjd5jnAZWlCLcL-URSmWpp-m3gfl78H06K38cGE",[1004,1006],{"title":263,"path":264,"stem":265,"description":1005,"icon":266,"children":-1},"Link a retailer and a supplier so the delivery date and requested shipping method follow a Shopify Collective order — pushed on import, and requested by the supplier when a push was missed.",{"title":41,"path":274,"stem":275,"description":1007,"icon":278,"children":-1},"Optional apps that extend checkout, fulfillment, and operations — calendars, add-ons, upsells, rates, rate shopping, inventory sync, weather, carrier claims, and POS extensions.",1792583946143]