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Once connected, their services appear in rate quotes and you can buy labels directly from shipments. (",[421,425,426],{},"Shipments → Settings → Carriers"," redirects here.)",[413,429,431],{"id":430},"supported-carriers","Supported carriers",[433,434,435,448],"table",{},[436,437,438],"thead",{},[439,440,441,445],"tr",{},[442,443,444],"th",{},"Carrier",[442,446,447],{},"Setup",[449,450,451,466],"tbody",{},[439,452,453,459],{},[454,455,456],"td",{},[421,457,458],{},"FedEx",[454,460,461,462,465],{},"Title, Account Number, API Key, API Secret, Warehouse Location; then ",[421,463,464],{},"Connect FedEx Account"," (OAuth)",[439,467,468,473],{},[454,469,470],{},[421,471,472],{},"UPS",[454,474,475],{},"Title, UPS Account Number, Warehouse Location; then connect via UPS OAuth",[418,477,478,479,482,483,486],{},"Each carrier connection is tied to a ",[421,480,481],{},"Warehouse Location"," (ship-from address) — create the warehouse first under ",[484,485,249],"a",{"href":250},". Connect several accounts of the same carrier if you ship from multiple warehouses.",[413,488,490],{"id":489},"connect-a-carrier","Connect a carrier",[492,493,494,506,516],"ol",{},[495,496,497,498,501,502,505],"li",{},"Open ",[421,499,500],{},"Integration → Carriers"," and click ",[421,503,504],{},"Add Carrier",".",[495,507,508,509,512,513,505],{},"Choose the carrier and complete ",[421,510,511],{},"Account Details",", then ",[421,514,515],{},"Connect",[495,517,518,519,522],{},"Open the new carrier's ",[421,520,521],{},"Configuration",":",[433,524,525,535],{},[436,526,527],{},[439,528,529,532],{},[442,530,531],{},"Section",[442,533,534],{},"What to do",[449,536,537,555,565],{},[439,538,539,544],{},[454,540,541],{},[421,542,543],{},"Services",[454,545,546,547,550,551,554],{},"Enable the services you actually use (ground, 2-day, overnight, …). Only ",[421,548,549],{},"enabled"," services are quoted, compared in ",[421,552,553],{},"More rates",", or pre-selected from the customer's checkout method — FedEx Priority \u002F Standard \u002F First Overnight are off on a new connection, so turn them on if you sell them",[439,556,557,562],{},[454,558,559],{},[421,560,561],{},"Service Mapping",[454,563,564],{},"Map Shopify shipping method names to carrier services so shipments pre-select the right one",[439,566,567,572],{},[454,568,569],{},[421,570,571],{},"Available Packages",[454,573,574],{},"Enable carrier package types (envelope, pak, tube, carrier boxes) alongside your own boxes",[492,576,578],{"start":577},4,[495,579,497,580,583],{},[421,581,582],{},"Settings"," on the carrier card for label defaults:",[433,585,586,596],{},[436,587,588],{},[439,589,590,593],{},[442,591,592],{},"Setting",[442,594,595],{},"Options",[449,597,598,614,624,637],{},[439,599,600,605],{},[454,601,602],{},[421,603,604],{},"Preferred rate",[454,606,607,610,611],{},[421,608,609],{},"Account (Negotiated)"," or ",[421,612,613],{},"List (Published)",[439,615,616,621],{},[454,617,618],{},[421,619,620],{},"Label size",[454,622,623],{},"4×6 · 8.5×11 half page · 8.5×11 full page",[439,625,626,631],{},[454,627,628],{},[421,629,630],{},"Label format",[454,632,633,634],{},"PDF · ZPL · EPL — a per-account fallback; the format pre-selected on the label screen comes from ",[484,635,636],{"href":220},"Advanced → Printing → Default label format",[439,638,639,644],{},[454,640,641],{},[421,642,643],{},"Default package",[454,645,646],{},"The package pre-selected on new shipments, and the one background rate pre-fetches are priced with",[492,648,650],{"start":649},5,[495,651,652,653,656],{},"Open an awaiting ",[484,654,655],{"href":102},"shipment"," and get rates — the carrier's services should appear.",[658,659,661],"h3",{"id":660},"which-account-opens-first","Which account opens first",[418,663,664,665,668,669,672,673,675],{},"With several accounts, the label screen pre-selects, in order: the account of an existing label → the account named by a store ",[484,666,667],{"href":116},"shipping-method mapping"," → the first account that ",[421,670,671],{},"offers the customer's requested service"," → the oldest account. Each account is quoted separately in ",[421,674,553],{},", so two FedEx accounts can be compared against each other.",[413,677,679],{"id":678},"reconnecting","Reconnecting",[418,681,682,683,686,687,690],{},"When authentication expires the carrier card offers ",[421,684,685],{},"Refresh Connection",". Use ",[421,688,689],{},"Edit Carrier"," to change the title, account number, credentials, or warehouse.",[418,692,693,694,698],{},"A UPS account whose token has expired and that has no API Client ID \u002F Client Secret stored shows ",[695,696,697],"em",{},"UPS account \"…\" needs to be reconnected … Open Settings → Carriers, edit this account and enter the UPS API Client ID and Client Secret",". If an older account was saved without a carrier type, ShipManta works it out from the label's service code \u002F tracking number the first time you void, and saves it.",[413,700,702],{"id":701},"when-a-carrier-refuses-to-quote","When a carrier refuses to quote",[418,704,705,706,709,710,610,713,522],{},"A carrier that answers with an error instead of a price shows up under ",[421,707,708],{},"Couldn't quote"," in Compare rates (and in the Rate Tester and logs) with a plain-English reason ending in the carrier's own code, for example ",[695,711,712],{},"(FedEx RATE.LOCATION.NOSERVICE)",[695,714,715],{},"(UPS 111210)",[433,717,718,727],{},[436,719,720],{},[439,721,722,725],{},[442,723,724],{},"Reason shown",[442,726,534],{},[449,728,729,739,754,764,774,784,795],{},[439,730,731,736],{},[454,732,733],{},[695,734,735],{},"has no service from … to … Nearly always the postal code has a typo or is not in the selected state",[454,737,738],{},"Check the ZIP against the city \u002F state with the customer; if right, the carrier does not deliver there (PO Box or remote ZIP) — use another carrier",[439,740,741,747],{},[454,742,743,746],{},[695,744,745],{},"treats Puerto Rico as a separate destination country, not a US state"," (also VI, GU, AS, MP)",[454,748,749,750,753],{},"The address must use country ",[421,751,752],{},"PR"," etc.; rates are international and some services do not apply",[439,755,756,761],{},[454,757,758],{},[695,759,760],{},"does not deliver to military APO \u002F FPO \u002F DPO addresses",[454,762,763],{},"Only USPS serves these — ship USPS or ask for a street address",[439,765,766,771],{},[454,767,768],{},[695,769,770],{},"rejected the API credentials for this carrier account",[454,772,773],{},"Re-enter the key and secret under Carriers; make sure the carrier developer project has the Rate API enabled for that account",[439,775,776,781],{},[454,777,778],{},[695,779,780],{},"does not recognise the account number",[454,782,783],{},"Fix the account number on the carrier",[439,785,786,792],{},[454,787,788,789],{},"postal code \u002F state invalid · weight over the limit (150 lb) · dimensions · ",[695,790,791],{},"Try another service",[454,793,794],{},"Fix the address, the item weights, or pick a different service",[439,796,797,802],{},[454,798,799],{},[695,800,801],{},"could not answer right now (a problem on the carrier's side)",[454,803,804],{},"Carrier outage — try again in a minute",[418,806,807],{},"The same explanations appear in the Cost Review card when the selected service cannot be priced.",[413,809,811],{"id":810},"per-shipment-options","Per-shipment options",[418,813,814,815,818,819,822,823,826,827,505],{},"Carrier defaults can be overridden on each shipment: address type (Auto-detect \u002F Residential \u002F Commercial), ",[421,816,817],{},"Signature"," (none \u002F required \u002F adult), ",[421,820,821],{},"Insure this shipment"," with a value, ",[421,824,825],{},"Collect on delivery (C.O.D.)",", dry ice, Saturday delivery, and alcohol handling. See ",[484,828,101],{"href":102},[413,830,832],{"id":831},"tips","Tips",[834,835,836,846,852,861],"ul",{},[495,837,838,839,841,842,845],{},"No rates? Read the ",[421,840,708],{}," reason first (above); after that, check the ",[484,843,844],{"href":250},"warehouse"," address and the package weight — both are more common culprits than the carrier connection.",[495,847,848,849,505],{},"Label size \u002F format problems are printer configuration — see ",[484,850,851],{"href":220},"Advanced → Printing",[495,853,854,855,857,858,860],{},"Compare accounts at pack time with ",[421,856,553],{}," (available to anyone who can buy a label, on every plan), and automate the choice with the ",[484,859,300],{"href":301}," app.",[495,862,863,865,866,869],{},[421,864,604],{}," decides whether quotes show your negotiated price or the public list price — pick ",[421,867,868],{},"Account"," if you have a contract.",[413,871,873],{"id":872},"related","Related",[834,875,876,881,886],{},[495,877,878],{},[484,879,880],{"href":102},"Shipments → Labels & rates",[495,882,883],{},[484,884,885],{"href":301},"Apps → Rate Shopper",[495,887,888,890],{},[484,889,258],{"href":259}," — ShipStation and 3PL connections",{"title":892,"searchDepth":893,"depth":894,"links":895},"",1,2,[896,897,898,902,903,904,905,906],{"id":415,"depth":894,"text":416},{"id":430,"depth":894,"text":431},{"id":489,"depth":894,"text":490,"children":899},[900],{"id":660,"depth":901,"text":661},3,{"id":678,"depth":894,"text":679},{"id":701,"depth":894,"text":702},{"id":810,"depth":894,"text":811},{"id":831,"depth":894,"text":832},{"id":872,"depth":894,"text":873},"Connect FedEx and UPS accounts for rates and labels, configure services and packages, and set label defaults.","md",null,{},{"icon":84},{"title":254,"description":907},"hop3bVAo_PYW1mkJQ-Y4aoEh7ExUZaR0vkDuaznOlOE",[915,917],{"title":249,"path":250,"stem":251,"description":916,"icon":252,"children":-1},"Ship-from and return addresses used when ShipManta quotes a rate and buys a label.",{"title":258,"path":259,"stem":260,"description":918,"icon":261,"children":-1},"Connect ShipStation, check the credentials, and map fields, statuses, tags, and the delivery date.",1792583945939]