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watches labels you already bought on FedEx and UPS, finds deliveries that missed the carrier's commit, and keeps a record of what you filed and recovered. The buyer never sees it — there is no Shopify extension and nothing at checkout.",[418,425,426,427,430],{},"ShipManta does ",[421,428,429],{},"not"," log into FedEx or UPS for you, scrape Billing Center, or pretend a claim was accepted. Filing is still:",[432,433,434,445],"ul",{},[435,436,437,440,441,444],"li",{},[421,438,439],{},"FedEx:"," Billing Online invoice adjustment (or 1-800-GoFedEx → billing). Window: ",[421,442,443],{},"15 calendar days"," from invoice date (or ship date if card\u002Fprepaid).",[435,446,447,450,451,453],{},[421,448,449],{},"UPS:"," Billing Center → Dispute & Refund History (Guaranteed Service Refund). Window: ",[421,452,443],{}," from scheduled delivery.",[413,455,457],{"id":456},"purpose","Purpose",[432,459,460,463,466],{},[435,461,462],{},"See every late Priority Overnight \u002F 2Day \u002F Next Day Air label while the window is still open",[435,464,465],{},"Export tracking, promised vs actual, service, and charged amount for the Billing Center",[435,467,468],{},"Mark claims filed, recovered, skipped, or denied so the team knows what came back",[413,470,472],{"id":471},"what-is-inside","What is inside",[474,475,476,489],"table",{},[477,478,479],"thead",{},[480,481,482,486],"tr",{},[483,484,485],"th",{},"Page",[483,487,488],{},"What it does",[490,491,492,511,521],"tbody",{},[480,493,494,500],{},[495,496,497],"td",{},[421,498,499],{},"Claims",[495,501,502,503,506,507,510],{},"Open \u002F Filed \u002F Recovered \u002F Denied \u002F Skipped inbox with counts, a summary strip (open, due in 3 days, filed, recovered), and filters by ",[421,504,505],{},"carrier"," and ",[421,508,509],{},"service",". Scan now, skip, export CSV, mark filed \u002F recovered \u002F denied, reopen",[480,512,513,518],{},[495,514,515],{},[421,516,517],{},"Recovered",[495,519,520],{},"Totals this period and by carrier — like Rate Shopper Savings",[480,522,523,528],{},[495,524,525],{},[421,526,527],{},"Settings",[495,529,530,531,534],{},"Enable the app, auto-scan, and claimable services (",[421,532,533],{},"Select services"," → pick a carrier, then its overnight \u002F 2-day services)",[413,536,538],{"id":537},"eligibility-v1","Eligibility (v1)",[418,540,541,542,545],{},"A row becomes an ",[421,543,544],{},"open claim"," when all of these are true:",[432,547,548,551,554,560,567,570],{},[435,549,550],{},"The label was bought here (active tracking + carrier account + cost)",[435,552,553],{},"The service is on your claimable list (overnight and 2-day services; not Ground \u002F Home Delivery)",[435,555,556,557],{},"Track says ",[421,558,559],{},"Delivered",[435,561,562,563,566],{},"Actual delivery is ",[421,564,565],{},"60+ seconds after"," the carrier commit \u002F standard transit window",[435,568,569],{},"Still inside the 15-day file window from ship date",[435,571,572],{},"Not already skipped, filed, recovered, or denied",[418,574,575,576,579,580,583],{},"Hard exclusions from track (weather, incorrect address, recipient refused \u002F not in, money-back suspended) are stored as ",[421,577,578],{},"Skipped",". Everything else stays ",[421,581,582],{},"open"," for you to decide.",[418,585,586],{},"Default claimable services:",[432,588,589,592],{},[435,590,591],{},"FedEx: Priority Overnight, Standard Overnight, 2Day, 2Day AM, First Overnight, International Priority",[435,593,594],{},"UPS: Next Day Air, Next Day Air Saver, Next Day Air Early, 2nd Day Air, 2nd Day Air A.M.",[413,596,598],{"id":597},"set-up-carrier-claims","Set up Carrier Claims",[600,601,602,609,631,644],"ol",{},[435,603,604,605,608],{},"Open ",[421,606,607],{},"Apps → Carrier Claims → Settings",".",[435,610,611,612,615,616,618,619,622,623,626,627,630],{},"Under ",[421,613,614],{},"Claimable services",", press ",[421,617,533],{},": choose ",[421,620,621],{},"FedEx"," or ",[421,624,625],{},"UPS",", tick the services to scan (or clear a carrier), then ",[421,628,629],{},"Apply",". Defaults cover overnight and 2-day services only.",[435,632,633,634,506,637,640,641,608],{},"Turn on ",[421,635,636],{},"Enable Carrier Claims",[421,638,639],{},"Auto-scan",", then ",[421,642,643],{},"Save",[435,645,604,646,648,649,652,653,656],{},[421,647,499],{}," and press ",[421,650,651],{},"Scan now"," for the last two weeks (the same idea as the old FedEx report ",[421,654,655],{},"Show"," button).",[418,658,659],{},"Auto-scan runs during the day (05:00–21:00 store time) in small batches. It is not retroactive beyond the lookback window (~18 days). Loss\u002Fdamage claims and invoice weight disputes are out of scope.",[413,661,663],{"id":662},"find-the-rows-you-want","Find the rows you want",[432,665,666,682,692,697],{},[435,667,668,671,672,622,675,678,679,681],{},[421,669,670],{},"Status tabs"," (Open, Filed, Recovered, Denied, Skipped, All) show a live count. The four cards above the table are shortcuts: click ",[421,673,674],{},"Open",[421,676,677],{},"Filed"," to jump to that tab; ",[421,680,517],{}," opens the report.",[435,683,684,687,688,691],{},[421,685,686],{},"Carrier"," narrows to FedEx or UPS. ",[421,689,690],{},"Service"," then lists only that carrier's services that actually have claims, with a count next to each.",[435,693,694,696],{},[421,695,44],{}," matches tracking number, shipment label, service code, or carrier confirmation number.",[435,698,699,702,703,707],{},[421,700,701],{},"Clear"," resets carrier, service, and search. Export respects the current filters, so \"Export list\" on ",[704,705,706],"em",{},"UPS → Next Day Air"," downloads only those rows.",[413,709,711],{"id":710},"file-a-claim","File a claim",[600,713,714,720,726,732,738,748],{},[435,715,716,717,719],{},"On ",[421,718,674],{},", select the rows (or export the whole list).",[435,721,722,725],{},[421,723,724],{},"Export"," downloads a CSV: tracking, ship date, promised, actual, service, charged amount, account.",[435,727,604,728,731],{},[421,729,730],{},"Billing"," on the row (FedEx Billing Online or UPS Billing Center) and file the money-back \u002F GSR request there.",[435,733,734,737],{},[421,735,736],{},"Mark filed"," (optional carrier confirmation number).",[435,739,740,741,744,745,608],{},"When the credit posts, ",[421,742,743],{},"Record credit"," with the amount — or ",[421,746,747],{},"Mark denied",[435,749,750,751,608],{},"Skipped or denied by mistake? Open the row menu (⋯) and ",[421,752,753],{},"Reopen",[418,755,756,757,760],{},"Every row has a ",[421,758,759],{},"⋯"," menu with the actions for its status, and bulk buttons appear above the table when you tick several rows.",[418,762,763,764,767],{},"There is no \"Submit to FedEx\" button. The export plus the Billing Center link ",[704,765,766],{},"is"," the file step.",[413,769,771],{"id":770},"who-can-use-it","Who can use it",[432,773,774,791,805],{},[435,775,776,779,780,506,783,786,787,790],{},[421,777,778],{},"Plan:"," Carrier Claims is included on ",[421,781,782],{},"Pro",[421,784,785],{},"Enterprise",". On Basic the app shows an ",[421,788,789],{},"Upgrade"," badge.",[435,792,793,796,797,800,801,804],{},[421,794,795],{},"Permissions:"," ",[704,798,799],{},"View carrier claims"," to see the inbox and recovered totals; ",[704,802,803],{},"Manage carrier claims"," to scan, skip, file, and record credits. Admins have both; Manager and Staff get view by default.",[435,806,807,796,810,814,815,818,819,506,822,825],{},[421,808,809],{},"AI assistants:",[811,812,813],"code",{},"carrier_claims_list"," (filter by status, carrier, service, or search) and ",[811,816,817],{},"carrier_claims_explain"," (why open \u002F why skipped). ",[811,820,821],{},"carrier_claims_scan",[811,823,824],{},"carrier_claims_update"," need confirmation and never file with the carrier.",[413,827,829],{"id":828},"troubleshooting","Troubleshooting",[474,831,832,842],{},[477,833,834],{},[480,835,836,839],{},[483,837,838],{},"Symptom",[483,840,841],{},"Check",[490,843,844,857,865,873,881],{},[480,845,846,849],{},[495,847,848],{},"Inbox empty",[495,850,851,853,854,856],{},[421,852,636],{}," on? Scan now for the ship-date range? Label bought here on a claimable service? A carrier or service filter still applied — press ",[421,855,701],{},"?",[480,858,859,862],{},[495,860,861],{},"Late label missing",[495,863,864],{},"Track may still say in transit, or delivery was inside 60 seconds of the commit, or the 15-day window closed",[480,866,867,870],{},[495,868,869],{},"Skipped unexpectedly",[495,871,872],{},"Open the row — weather, address, recipient, missing commit, or window closed are automatic",[480,874,875,878],{},[495,876,877],{},"Scan failed",[495,879,880],{},"Connected FedEx\u002FUPS account still authorized? Track API errors show in the scan counts",[480,882,883,886],{},[495,884,885],{},"Wanted Ground",[495,887,888],{},"Ground is not a money-back service — it is not on the default list",[413,890,892],{"id":891},"related","Related",[432,894,895,902,908,914],{},[435,896,897,901],{},[898,899,900],"a",{"href":301},"Apps → Rate Shopper"," — what you paid for the label",[435,903,904,907],{},[898,905,906],{"href":102},"Shipments → Labels & rates"," — where labels are bought",[435,909,910,913],{},[898,911,912],{"href":126},"Shipments → Delivery status"," — track progress until delivered (not money-back claims)",[435,915,916,919],{},[898,917,918],{"href":364},"Account → Profile & billing"," — which plans include the app",{"title":921,"searchDepth":922,"depth":923,"links":924},"",1,2,[925,926,927,928,929,930,931,932,933,934],{"id":415,"depth":923,"text":416},{"id":456,"depth":923,"text":457},{"id":471,"depth":923,"text":472},{"id":537,"depth":923,"text":538},{"id":597,"depth":923,"text":598},{"id":662,"depth":923,"text":663},{"id":710,"depth":923,"text":711},{"id":770,"depth":923,"text":771},{"id":828,"depth":923,"text":829},{"id":891,"depth":923,"text":892},"Find late FedEx and UPS deliveries from labels you bought here, export a filing packet, and record what you recovered in the carrier Billing Center.","md",null,{},{"icon":317},{"title":314,"description":935},"PpJC2AoWqB4Uuo5HS-nsTOlZR3dInYHucH8PGftF77s",[943,945],{"title":310,"path":311,"stem":312,"description":944,"icon":252,"children":-1},"Keep products, variants, and inventory quantities in sync with Shopify — on demand, by webhook, and with safety-net polling.",{"title":319,"path":320,"stem":321,"description":946,"icon":322,"children":-1},"Control what staff see inside Shopify POS from one place — Line Item Info for custom data, Line Item Price for charging a unit price, plus links to Add-Ons and Upsells.",1792583947643]